RETURN AND EXCHANGE POLICY

With the desire to provide the best shopping experience for customers, LINH PHÙNG is always ready to support when customers need to return or adjust products.

– LINH PHÙNG accepts product exchanges when:
* The product was delivered incorrectly in terms of item code, size, color, etc., compared to the order.
* The product has manufacturing defects.
Note: LINH PHÙNG does not accept the return and exchange policy to promotional items, products that have been requested for adjustment. LINH PHÙNG will support modifications for an additional fee.

LINH PHUNG DO NOT ACCEPT ANY REFUND. IF YOU NEEDS TO EXCHANGE OR CONCERN PLEASE CONTACT US THROUGH GMAIL: linhphungbrand@gmail.com FOR SUPPORT.

– Requirements for exchanged products:
* The product must retain its original condition at the time of purchase: with tags, brand labels, accompanying accessories (if any), unaltered, free from stains, chemicals, unwashed, odorless, and showing no signs of use.

– Exchange process:
* Domestic and international customers must request product exchanges within 03 days from the date of receipt.
* Domestic customers should send the product back to LINH PHÙNG within 24 hours from the date LINH PHÙNG confirms the exchange processing.
* International customers should send the product back within 03 days from the date LINH PHÙNG confirms the exchange processing.

LINH PHÙNG completes the exchange processing and dispatches the product to the customer within 3-5 days (excluding weekend/holidays) from the date LINH PHÙNG receives the returned product.

– Exchange fee:
1. Free exchange: LINH PHÙNG does not charge any fees for exchanges in the following cases:
* The product was delivered incorrectly regarding item code, size, color, or other discrepancies compared to the order.
* The product has manufacturing defects.
* Return shipping fees are covered by LINH PHÙNG.
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2. Fee-based exchange: LINH PHÙNG charges a fee for exchanges in the following situations:
* Exchanging for a different size than what was initially ordered (provided LINH PHÙNG has stock).
* When exchanging for a different product model, the customer must pay the difference if the new product is more expensive. If the new product is less expensive, LINH PHÙNG does not refund the difference.
* Return shipping fees are paid by the customer.