1. Definition.
Inspection of goods involves the process of checking and comparing the products/goods received in the package sent by linhphungbrand.com with the items in the order requested by the customer.
2. Timing of Inspection
linhphungbrand.com allows customers to inspect the goods together with the delivery personnel at the time of receipt (or within 30 minutes from the time the customer receives the goods).
After receiving the goods, if the customer discovers any discrepancies, they can contact customer service for assistance with exchanges or returns.
Note: Please record a video while unboxing the package for reference if necessary.
3. Scope of Goods Inspection
Customers are allowed to count the actual number of products received, compare and contrast the received products with the items ordered after the staff confirms the order based on the following criteria:
- According to the basic attributes of the goods: product name, quantity, and customer information on the order documents.
- According to the model shown in the product image saved when placing the order and after the staff confirms the order.
- Absolutely do not open or tamper with products that have sealed packaging or security seals.
- Do not scratch off codes on products that have points accumulation or gift redemption.
- Please do not open or use the products in the package while there are still issues being checked with us.
4. Steps to Take When the Received Goods Do Not Match the Order
If, during the inspection, the received product does not match the item ordered, please contact the hotline at +84 93 739 79 68 to reach customer service for order confirmation.
In the case that linhphungbrand.com mistakenly ships the wrong order as per the customer’s request, the customer may refuse to accept the goods and not make payment. If the order has already been paid for, the customer can request a replacement order or a refund, and linhphungbrand.com will refund the payment as soon as possible.
5. Channels for Receiving Customer Complaints
We accept all customer complaints through the hotline: +84 93 739 79 68.
